In an effort to keep everyone informed I have received several emails from Groupee telling me of a planned move on their part.

No, it's not the April Fools joke all over again

Below is an email that I received from our hosting company.

quote:

Hello Groupee Customer,

In our continuing effort to provide you the most robust and reliable service possible, we will be changing your eve IP address for your domain barthmobile.com, on June 9th. Your IP address is currently xx.xxx.x.xxx and we need to update it to xx.xxx.x.xx. Until June 9th both IP addresses will function, however after the 9th the old IP address will no longer work. We're notifying you as the DNS for this site needs to be updated before June 9th or the site will experience downtime. You could also delegate the DNS for this site to our name servers which are listed below, and we will maintain the A record and keep it up to date for you.

ns1.infopop.cc xx.xxx.x.xxx
ns2.infopop.cc xx.xxx.x.xxx

As always, we continually work to give you the best service possible, and we look forward to making this necessary change by June 9th, so that we may better serve you.

If you have any questions or concerns, please feel free to contact us for help by clicking this link -

Thank you,

Groupee Account Management

quote:

Hello, Groupee Customer,

We recently sent you the Groupee Account Management Request seen below.

While we were informing you that we needed to change your IP address, it may not have been clear to you that we were sending the alert so that you could make relevant updates to your DNS as well.

At this time, our records show that no action has been taken.

We notified you that the DNS for this site needed to be updated before June 9th or the site would experience downtime. That deadline has now passed.

We are extending the transition time over the next week, but please ensure that the changes described below happen as soon as possible. If you have not made this change by June 18th, you can expect the aforementioned downtime to occur.

We want to make this transition as smooth for you as possible. If you need further assistance, please open a support ticket:

Thank you,

Groupee Account Management

quote:

Hello Groupee Customer,

This is a reminder of the downtime that is scheduled for tonight. You should have already received the following email.

"In our continuing effort to provide you the most robust and reliable service, we will be moving from our present data center to a new upgraded data center. The new data center offers improvements to the environment that will allow us to deliver our service at the highest level possible.

Unfortunately, a move to a new data center is not done without downtime. We are scheduled to move June 18th, beginning 6:00 PST. Please notify your users as soon as possible so that they will be aware that your site will be offline during that time. This total outage of all hosted services we provide you could last as long as 24 hours. We hope to have it done in a quarter of that time, but we would urge you to prepare your users for the worst case possible.

If you have any questions or concerns, please feel free to contact us for help by clicking this link

Thank you,

Groupee Account Management

quote:

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quote:

Originally posted by Bill N.Y.:
I have started a support ticket and am awaiting a formal response. The people at Eve/Groupee have their hands full trying to get all of the sites turned over to the new servers. I was told that they would look into the matter shortly.

quote:

From: Paul Gude
Date: 23 Jun 2008 at 08:15 AM

Thanks, Bill.

Our performance engineers are still investigating this issue.

I'll let them know this is still a problem for you, which may help in their investigation.

Thanks for your patience!

Paul Gude
Groupee Virtuoso

quote:

From: Paul Gude
Date: 23 Jun 2008 at 01:30 PM

Hi, Bill.

We believe the issue to be resolved.

Can you test it out and see if it works for you?

Paul Gude
Groupee Virtuoso